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Effective customer experience is the game-changer in financial services

[/vc_column_text][vc_column_text css=”.vc_custom_1568984276721{margin-top: px !important;padding-right: 15px !important;}” el_class=”display-block”]One important issue financial services organizations are trying to manage is the step-change needed to improve service quality. Up to 49% of clients say that high-quality customer service is key to keeping them loyal. Clients need processes to be simple and easy to navigate with the right information at the right time. For these reasons, financial institutions are investing in Customer Experience.[/vc_column_text][divider line_type=”No Line” custom_height=”20px”][nectar_btn size=”large” button_style=”regular” button_color_2=”Extra-Color-1″ icon_family=”none” button_id=”wonder-button-text” text=”Read more ▾” url=”#next”][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_cascading_images image_1_bg_color=”#f7f7f7″ image_1_offset_x_sign=”+” image_1_offset_x=”20%” image_1_offset_y_sign=”+” image_1_offset_y=”10%” image_1_rotate_sign=”+” image_1_rotate=”none” image_1_animation=”Fade In” image_1_box_shadow=”none” image_2_url=”34382″ 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shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#ffffff” column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][milestone heading_inherit=”h5″ symbol_position=”after” subject_padding=”0″ color=”Default” effect=”count” symbol_alignment=”Default” milestone_alignment=”default” number=”65″ number_font_size=”62″ symbol=”%” symbol_font_size=”62″][vc_column_text css=”.vc_custom_1560868010047{margin-top: -18px !important;}” max_width=”250px”]of customers interact with their bank through multiple channels[/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][milestone heading_inherit=”h5″ symbol_position=”after” subject_padding=”0″ color=”Default” effect=”count” symbol_alignment=”Default” milestone_alignment=”default” number=”34″ number_font_size=”62″ symbol=”%” symbol_font_size=”62″][vc_column_text css=”.vc_custom_1560868005786{margin-top: -18px !important;}” max_width=”250px”]of customers say that poor customer service is the primary dissatisfier[/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” 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We make brands loved by their clients

[/vc_column_text][vc_column_text max_width=”550″]The challenge is: how to turn customer interaction data into actions? How do you collect, analyze and use this enormous amount of information? Wonderflow offers a solution that does this for you from A to Z. We build a solid feedback loop together with you.[/vc_column_text][vc_column_text]No time to waste – Being customer-centric for a financial service provider is an integrated process, supported by the board and embraced by all departments. This is a complex process that requires some time. This means financial companies have to act now.

Learn who else within your company can (and should!) benefit from customer feedback analysis in this video, or read here about how to turn that feedback into actionable results.[/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” offset=”vc_hidden-sm vc_hidden-xs”][image_with_animation image_url=”34924″ alignment=”right” animation=”Fade In From Left” border_radius=”10px” box_shadow=”small_depth” max_width=”150%” margin_left=”370″][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#2979f0″ scene_position=”center” text_color=”dark” text_align=”left” disable_element=”yes” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][divider line_type=”No Line” custom_height=”30px”][image_with_animation image_url=”30628″ alignment=”center” animation=”None” border_radius=”none” box_shadow=”none” max_width=”50%”][vc_column_text]

” Together with Wonderflow we have created a global consumer sentiment insights capability with groundbreaking features “

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Bas Schrover, Philips – VoC sentiment insights lead

[/vc_column_text][divider line_type=”No Line” custom_height=”30px”][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” content_placement=”middle” bg_color=”#fafafa” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”4%” bottom_padding=”4%” id=”steps” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” el_class=”process-list” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_raw_html]JTNDZGl2JTIwc3R5bGUlM0QlMjJoZWlnaHQlM0ElMjA1cHglM0IlMjBiYWNrZ3JvdW5kLWNvbG9yJTNBJTIwJTIzRUQyRjI2JTNCJTIwd2lkdGglM0ElMjA1NXB4JTNCJTIyJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

Our AI solution unveils deep and accurate insights from 200+ sources of feedback

[/vc_column_text][nectar_icon_list animate=”true” color=”default” direction=”horizontal” columns=”1″ icon_size=”small” icon_style=”border”][nectar_icon_list_item icon_type=”numerical” title=”List Item” id=”1591797729070-3″ header=”Data collection” text=”Wonderflow is a leader in the scraping and collection of feedback from public and private sources. Add sources such as ratings and reviews, contact center data, free-text NPS results, and many more.” tab_id=”1591797729071-6″] [/nectar_icon_list_item][nectar_icon_list_item icon_type=”numerical” title=”List Item” id=”1591797729152-6″ header=”Cleaning and transformation” text=”After unifying all the feedback from different channels into one standard, Wonderflow cleans and anonymizes the feedback to ensure the highest standard for analysis and compliance.” tab_id=”1591797729153-4″][/nectar_icon_list_item][nectar_icon_list_item icon_type=”numerical” title=”List Item” id=”1591797729200-4″ header=”Data analysis” text=”Wonderflow automatically reads and interprets texts and sentiment through Natural Language Processing (NLP). This process is automated and ensures excellent accuracy and granularity.” tab_id=”1591797729201-6″] [/nectar_icon_list_item][nectar_icon_list_item icon_type=”numerical” title=”List Item” id=”1591797729241-8″ header=”Reporting” text=”The insights are published in your user-friendly dashboard. Onboard unlimited users to allow the insights to be embedded throughout your departments.” tab_id=”1591797729241-2″] [/nectar_icon_list_item][/nectar_icon_list][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” offset=”vc_hidden-sm vc_hidden-xs”][image_with_animation image_url=”33420″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”75%”][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” content_placement=”middle” bg_image=”35573″ bg_position=”center center” bg_repeat=”no-repeat” bg_color=”#ffffff” scene_position=”center” text_color=”light” text_align=”left” top_padding=”40″ bottom_padding=”40″ color_overlay=”rgba(10,10,10,0.4)” overlay_strength=”0.95″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”center” phone_text_alignment=”center” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][divider line_type=”No Line” custom_height=”10px”][vc_column_text]

How customer-centric are you?

[/vc_column_text][vc_column_text max_width=”600″]In less than one minute, we can tell you how the right customer feedback analysis can make you more successful. Don’t hesitate – try the Customer Experience Calculator and get your score.[/vc_column_text][divider line_type=”No Line” custom_height=”10px”][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”center” phone_text_alignment=”center” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner column_margin=”default” text_align=”right”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_btn size=”large” open_new_tab=”true” button_style=”see-through-2″ color_override=”#fcfcfc” hover_color_override=”#fcfcfc” hover_text_color_override=”#ffffff” icon_family=”none” el_class=”cxtool” button_id=”wonder-button-text-cx” url=”#cxtool” text=”Calculate your CX score”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”4%” bottom_padding=”4%” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” offset=”vc_hidden-sm vc_hidden-xs”][image_with_animation image_url=”34840″ alignment=”” animation=”None” border_radius=”10px” box_shadow=”small_depth” max_width=”100%” margin_left=”-100″][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_raw_html]JTNDZGl2JTIwc3R5bGUlM0QlMjJoZWlnaHQlM0ElMjA1cHglM0IlMjBiYWNrZ3JvdW5kLWNvbG9yJTNBJTIwcmVkJTNCJTIwd2lkdGglM0ElMjA2MHB4JTNCJTIyJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

We offer complete customer feedback analysis in one place

[/vc_column_text][divider line_type=”No Line” custom_height=”30px”][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy-ul icon_type=”font_icon” icon=”icon-ok” color=”Extra-Color-1″ alignment=”left”]
  • Data collection
  • Structuring dataset
  • Configure linguistics
  • Analyze the data
  • 24/7 dashboard
[/fancy-ul][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy-ul icon_type=”font_icon” icon=”icon-ok” color=”Extra-Color-1″ alignment=”left”]
  • Custom reporting
  • Unlimited user-accounts
  • Training & E-learning
  • Export options
  • Support & Consultancy
[/fancy-ul][/vc_column_inner][/vc_row_inner][nectar_btn size=”medium” button_style=”see-through” button_color_2=”Accent-Color” icon_family=”fontawesome” url=”/use-cases/” text=”Read all about it in our success stories” icon_fontawesome=”fa fa-file-text-o”][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f7f7f7″ scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][divider line_type=”No Line” custom_height=”90px”][vc_row_inner column_margin=”default” text_align=”left” el_id=”form”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_raw_html]JTNDZGl2JTIwc3R5bGUlM0QlMjJoZWlnaHQlM0ElMjA1cHglM0IlMjBiYWNrZ3JvdW5kLWNvbG9yJTNBJTIwcmVkJTNCJTIwd2lkdGglM0ElMjA2MHB4JTNCJTIyJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

Get in touch

[/vc_column_text][vc_column_text max_width=”480″]Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.[/vc_column_text][divider line_type=”No Line” custom_height=”60px”][image_with_animation image_url=”40240″ alignment=”” animation=”None” border_radius=”none” box_shadow=”none” max_width=”75%”][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”]
[/vc_column_inner][/vc_row_inner][divider line_type=”No Line” custom_height=”60px”][/vc_column][/vc_row]