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Case studies

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The Wonderboard extracts actionable insights from unstructured consumer feedback in many different ways. Get inspired by reading some of our use-cases

[/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”2/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner column_margin=”default” text_align=”left” css=”.vc_custom_1504187365562{margin-bottom: 2% !important;}”][vc_column_inner column_padding=”padding-1-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Gaugage” min_height=”200″ link_url=”/case-study-consumer-electronics/”]
Global 500 case study

A consumer feedback analysis process which is 90% more efficient

Wonderflow is analyzing 50,000 new reviews every month, saving the client over €600,000 per year in traditional market research costs.

Read the case study[/fancy_box][/vc_column_inner][vc_column_inner column_padding=”padding-1-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” column_link=”/reducing-customer-churn-through-ai-driven-voc-analytics”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Gaugage” min_height=”200″ link_url=”https://www.wonderflow.co/use-cases/reducing-customer-churn-through-ai-driven-voc-analytics” css=”.vc_custom_1582795343645{margin-top: 5px !important;}”]

Customer churn case study

Reducing customer churn through AI-driven VOC Analytics

Helping a global leader B2C service provider to reduce customer churn by 12% on average

Read the case study[/fancy_box][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes” column_margin=”default” text_align=”left” css=”.vc_custom_1575370695237{margin-bottom: 2% !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Gaugage” min_height=”200″ link_url=”https://www.wonderflow.co/use-cases/how-customer-feedack-can-save-a-consumer-electronics-product-launch” css=”.vc_custom_1575375240742{margin-top: 5px !important;}”]

Product launch case study

Customer feedback saves product launch

Wonderflow is able to pinpoint actionable insights that recovered a consumer electronic product launch from failure.

Read the case study[/fancy_box][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Gaugage” min_height=”200″ link_url=”/managing-customer-feedback-for-over-20-apps-and-languages/”]

Case study

Analyzing customer feedback for over 20 apps and languages

Wonderflow is analyzing 7.500+ new reviews every month, enabling the client to cover all reviews for over 20 apps and languages

Read the case study[/fancy_box][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes” column_margin=”default” text_align=”left” css=”.vc_custom_1575370695237{margin-bottom: 2% !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Gaugage” min_height=”200″ link_url=”https://www.wonderflow.co/use-cases/emotion-analysis-case-study” css=”.vc_custom_1579276354805{margin-top: 5px !important;}”]

Emotion Analysis case study

The power to create buyer personas based on received data.

Wonderflow is able to create a buyer persona baised data received.

Read the case study[/fancy_box][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Gaugage” min_height=”200″ link_url=”/customer-feedback-cmi-teams/”]

CMI team case study

Customer feedback analysis for CMI teams

Wonderflow is able to provide actionable insights that help companies adjust their strategy, resulting in success.

Read the case study[/fancy_box][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes” column_margin=”default” text_align=”left” css=”.vc_custom_1575370695237{margin-bottom: 2% !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” column_link=”https://www.wonderflow.co/use-cases/improving-contact-center-cost-through-ai-driven-feedback-analysis”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Gaugage” min_height=”200″ link_url=”https://www.wonderflow.co/use-cases/improving-contact-center-cost-through-ai-driven-feedback-analysis” css=”.vc_custom_1583941808418{margin-top: 5px !important;}”]

B2B and B2C contact center case study

Optimizing contact center efficiency and cost through AI-enabled feedback analysis

Reducing customer contact center agent churn by 12%

Read the case study[/fancy_box][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” column_link=”https://www.wonderflow.co/use-cases/how-an-insurance-company-thrived-thanks-to-customer-feedback-analysis”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Gaugage” min_height=”200″ link_url=”https://www.wonderflow.co/use-cases/how-an-insurance-company-thrived-thanks-to-customer-feedback-analysis” css=”.vc_custom_1592998479273{margin-top: 5px !important;}”]

Insurance industry case study

Boosting insurance sales and contact center efficiency through AI-driven VOC Analytics

Increase renewals (+6%), sales (+8%), and FCR (+4.5%)

Read the case study[/fancy_box][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes” column_margin=”default” text_align=”left” css=”.vc_custom_1575370695237{margin-bottom: 2% !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” column_link=”https://www.wonderflow.co/use-cases/how-an-insurance-company-thrived-thanks-to-customer-feedback-analysis”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” link_new_tab=”true” color=”extra-color-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Gaugage” min_height=”200″ link_url=”https://www.wonderflow.co/use-cases/the-success-story-of-lavazza-and-wonderflow” css=”.vc_custom_1594194498612{margin-top: 5px !important;}”]

Lavazza case study

Boosting customer experience through Natural Language Processing (NLP)

Analyzing more than 37.000 customer feedback records (from 6 countries and in 4 languages).

Read the case study[/fancy_box][/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” link_new_tab=”true” color=”accent-color” box_alignment=”left” icon_iconsmind=”iconsmind-Gaugage” link_url=”https://www.wonderflow.co/use-cases/the-case-of-four-european-telecommunication-companies”]

Telecommunication industry case study

Adapting to the “new normal” through VoC analytics

How telecommunication companies can leverage AI-powered VoC analytics to provide better support for their customers and adapt to their new needs.

Read the case study.[/fancy_box][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”2%” bottom_padding=”5%” id=”usecases” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”padding-2-percent” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_raw_html]JTNDZGl2JTIwc3R5bGUlM0QlMjJoZWlnaHQlM0ElMjA1cHglM0IlMjBiYWNrZ3JvdW5kLWNvbG9yJTNBJTIwJTIzRUQyRjI2JTNCJTIwd2lkdGglM0ElMjA1NXB4JTNCJTIyJTNFJTNDJTJGZGl2JTNF[/vc_raw_html][vc_column_text]

Use-cases

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Design packaging

A large FMCG company learned what packaging worked best for their products by using Wonderflow’s NLP solution.

Read the use-case[/fancy_box][/vc_column_inner][vc_column_inner column_padding=”padding-1-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-1″ box_alignment=”left” icon_iconsmind=”iconsmind-First-Aid” min_height=”200″ link_url=”/case-study-product-launch/”]

Product launch

A personal care company launched a innovative product, without success. Wonderflow found the solution.

Read the use-case[/fancy_box][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”padding-1-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Hand-TouchSmartphone” min_height=”200″ link_url=”/case-study-app-store-analysis/”]

App store analysis

When more than 50% of your turnover is generated through app stores, you will want to know all there is.

Read the use-case[/fancy_box][/vc_column_inner][vc_column_inner column_padding=”padding-1-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” column_link=”/consumer-goods/”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” color=”extra-color-1″ box_alignment=”left” icon_iconsmind=”iconsmind-Police-Station” min_height=”200″ link_url=”/case-study-counterfeit/”]

Find counterfeits

Nobody wants their products being counterfeited or customers being tricked by fakes. Wonderflow can find them.

Read the use-case[/fancy_box][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][divider line_type=”No Line” custom_height=”100″][/vc_column][/vc_row]